North Bay GIG: Learning Technologies for External Customers

  • 18 Feb 2014
  • 5:30 PM - 7:30 PM
  • Sonoma County Volunteer Center 153 Stony Circle #100, Santa Rosa CA Classroom A
  • 14


Registration is closed
Developing successful training programs can be challenging, especially when your learners are external customers. This session will explore the differences between internal and external training, with a focus on choosing the right learning technologies for different applications. In this session, Gary Hegenbart will share his experience developing and managing customer training in the face-paced telecommunications industry.

From elearning development tools, to collaboration tools like Webex or GotoMeeting, to capturing training metrics, Gary has a broad point of view on the field of learning technology. Some of the topics he’ll discuss include:

• Differences in analysis and instructional design

• How to decide which learning/technology solution to use

• Metrics to help identify what’s working and what’s not

• Using blended training solutions

• Marketing, pricing, and selling training


Gary Hegenbart Currently Gary is an Instructional Designer at Cyan, Inc. in Petaluma. Previously as Manager of Global Training and Certification at Calix, Gary created an external customer certification program. Customers use a variety of pre-tests, virtual classes, eLearning, and online resources to prepare for certification on Calix's telecom products.

This event is open to members and non-members alike.
Guests are welcome, but please register them so we will know how many to plan for.

Questions?  Email Jon Pappas at

There is no charge for this event, but registering will help
us plan for numbers.  Please RSVP by February 14.

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