ONE DAY WORKSHOP: Enter the Era of Empathy – What Got You Here Won’t Get You There

  • 18 Jun 2015
  • 9:00 AM - 4:00 PM
  • WORLDPAC, Inc. 37137 Hickory St. Newark, CA 94560
  • 18


  • Current Golden Gate Chapter AND National Members - Please fill in your National membership ID# on the registration form.
  • SBODN-South Bay Organizational Development Network
    NSA – National Speakers Association
    BAODN – Bay Area Organizational Development Network
    BAHREC – Bay Area Human Resources Executive Council
    ICF – International Coaching Federation
Enter the Era of Empathy! In a tense marketplace, ‘High-Tech / No Touch’ doesn’t work. Understand that what got you here won’t get you there – the stock answers of yesterday no longer apply.

The Era of Empathy is the connection that will get you there in your business, and in sales and service. Assess your own interpersonal tendencies – and consider the 16 habits your internal and external customers want you to give up!
  1. Understand how change is different for successful people – the rules are different – and the success delusion that often gets in the way.
  2. Leverage the power of Stakeholders, FeedForward, and Peer Coaching.
  3. Master a Seller’s Protocol and unleash your energy to sell - your ideas, your services and your products.
  4. Identify the “just one thing” you need to start, stop or continue to be more effective at selling.
Do you routinely need to build relationships, collaborate, influence and find common solutions in your work?

Are you an internal or external Consultant, Sales or Customer Service Lead or Trainer? 

Then this interactive one-day program is for you!

Don Brown is the developer of ‘The Leader’s Daily’ and “Bring Out the Best in Every Employee” (November, 2012 McGraw- Hill), “What Got You Here Won’t Get You There – in Sales” (October, 2011 McGraw-Hill) and “Situational Service® - Customer Care for the Practitioner”. Don has spent 30 years ‘helping people with people’ for the likes of Fifth Third Bank, Anheuser-Busch, Ford Motor Company, Sykes Enterprises, Harley-Davidson Motor Company, Jaguar Cars, Hilton Hotels and many more.

Don Brown cherishes his work and mentorship under Paul Hersey and Marshall Goldsmith as the solid foundation of his success. He also takes great pride in his long-standing customer relationships, some running over 20 years. Don earned an Honors Degree from Michigan State University in foreign languages, a Masters in Management with Dr. Hersey at California American University and is now a guest faculty member of Pepperdine University’s Graziadio School of Business and Management. Having lived and studied at the University of Seville in Spain, Don works regularly in English and Spanish in Europe and Latin America. He lives in Ann Arbor, Michigan.


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